When people first hear about the Distress Centre, they typically respond with, "Oh, you're the suicide prevention people, right?" Well, yes and no.
We are the people who are here, day or night, 24/7, to answer the calls from those who are reaching out for help. Callers may have simple questions, or they may be in crisis. Either way, with more than 200 volunteers answering nearly 50,000 calls a year, we provide an integral, important and vital service in the community.
At any given time of day or night, people out there require our help. Whether they're depressed, lonely, overwhelmed or so distraught they're contemplating suicide, they will find a supportive and caring person at our end of the line. People of all ages, races, genders and social-economic groups call our confidential service, trusting that we'll always be here. And that's a trust we will simply never betray.
Our Volunteer Crisis Line Responders. We couldn't do what we do without them. Although they come from all walks of life, they do have some things in common - they give not only their time, but themselves. Patient, understanding and giving, Distress Centre volunteers are trained to listen, talk through concerns or provide community resource information. In other words, whatever is needed, our volunteers are there.
We provide training, not only for our own volunteers, but for other groups as well, including colleges and universities, social service agencies, businesses, government departments and police staff. Our professional trainers, renowned for their expertise and knowledge, have trained on topics as diverse as conflict management, communication skills, stress management, suicide prevention, crisis intervention and more.
Working within the continuum of mental health services, the Distress Centre of Ottawa and Region contributes to a healthier and safer community by providing suicide prevention, crisis intervention, psychological stabilization, emotional support, information, referral and education services, without judgement, to individuals in need.
The Distress Centre of Ottawa and Region plays a key role in establishing a community where individuals in need are supported and empowered to meet life’s challenges.
The Distress Centre of Ottawa and Region (DCOR) is committed to: