If you manage frontline staff who interact with the public, you know that your staff have to be skilled at answering questions and delivering messages based on your internal policies. To be truly successful, your staff must combine these professional skills with an ability to listen and react to client concerns in ways that meet their diverse needs and expectations. Staff members who can’t offer a winning combination of professional and communicative skills risk alienating clients and fail to deliver the right messages.
With 40 years of providing service to clients with diverse and challenging needs, the Distress Centre of Ottawa and Region has a unique perspective on what it means to serve and support clients. Through daily interactions with consumers, DCOR has developed highly refined techniques that give its staff and volunteers the confidence to handle even the most challenging interactions effectively and respectfully.
Recognizing that its client support expertise could benefit any organization that employs frontline staff, DCOR has created a series of professional development workshops that focus on client interaction and service. These workshops can help any organization’s frontline staff provide support that is welcoming, assertive and on message.
Our professional trainers will develop a workshop tailored to meet the unique and diverse needs of your organization. If you prefer, several pre-designed educational workshops are also available.
Delivered on-site, at your workplace and at your convenience, all training sessions are participant-driven and flexible enough to adapt to any group. Download the following descriptions of our training packages
Full & Half Day Training Session Outline (pricing included)
Jennifer Jackson, Manager of Educational Services
613-238-1089 x 230
Arianne Richeson, Training Facilitator
613-238-1089 x 231