The Distress Centre of Ottawa & Region provides a free and confidential telephone service offering suicide prevention, crisis intervention, psychological stabilization, emotional support, information and referrals to individuals of all ages. We help people in varying degrees of distress or crisis who are experiencing a wide range of problems including suicidal thoughts, abuse or violence, mental or physical illness, bereavement, addictions, sexuality and interpersonal problems, youth-related issues, unemployment and more. Our volunteer Crisis Line Responders are trained in active listening techniques, communication skills, crisis intervention and suicide prevention techniques. They help our clients assess their own situations, to establish goals and priorities, and they can link the callers to appropriate resources in the community if needed.
At all times, volunteers are required to adhere to policies of the Distress Centre of Ottawa & Region, particularly where confidentiality is concerned. Our policy states, in part, "The service provided at the Distress Centre of Ottawa & Region is offered on the understanding that callers' rights to confidentiality and anonymity be respected by volunteers and staff".