Wellness Check Services
The Wellness Check Services are available in one of two ways:
- Following a Hospitalization
- Following a visit to the Emergency Department
In other words, if you were hospitalized or were at the emergency department for a mental health issue recently, you will be invited to receive a Wellness Check call from the Distress Centre of Ottawa and Region.
The goal of the Wellness Check Services is to connect with patients who were recently discharged from a hospital or who presented at an Emergency Department for a mental health concern to ensure that they are functioning well following discharge, and have made necessary connections with both formal community resources and informal support networks.
Through this service, patients will be better equipped to care for themselves in their own home environment as they follow their personal discharge plans.
This type of service has been identified by Accreditation Canada as a standard for hospitals to implement and is supported by the Champlain Local Health Integration Network (LHIN).
How do the Wellness Check Services work?
Following a Hospitalization
When a patient is discharged following admission to the hospital for a mental health concern, they will be asked by the hospital staff if they consent to receiving a Wellness Check Call from the Distress Centre. Consent is then sent to the Distress Centre and a Wellness Check Specialist contacts the patient. The consent form includes necessary coordinates (phone number, address, etc.) as well as the reason for the person's hospitalization.
During the Wellness Check call, the Wellness Check Specialist and patient will cover areas such as present wellness, crisis planning, medication compliance, safety check and referral follow-up. Additional referrals can be provided when necessary. A transfer to the Crisis Team will be made if the patient is in crisis and/or deteriorating. If the patient is at imminent risk, emergency services will be contacted.
A reminder that the Crisis Line is available 24/7 will be given at the end of the Wellness Check call, should the patient wish to use the service.
Following a visit to the Emergency Department
Wellness Check calls following a visit to the Emergency Department are identical to those following a hospitalization. The difference is that patients presented themselves at the Emergency Department for a mental health concern but were not admitted to the hospital.
How will the Wellness Check Specialist contact the patient?
A Wellness Check Specialist with the Distress Centre of Ottawa and Region will contact each patient who was recently discharged from the hospital or who presented at an Emergency Department for a mental health concern and who consented to receiving a Wellness Check call.
With prior consent, a message may be left for the patient who has been discharged following admission to the hospital if the Wellness Check Specialist is unable to reach the patient. This message will include a reminder of the availability of the Crisis Line and the number to call 24/7.
Calls following a hospitalization will be made within a period of 3 to 7 days; Monday to Friday, between 10:00am-7:30pm.
Calls following a visit to the Emergency Department will be made within a period of 1 to 3 days; Monday to Friday, between 10:00am-7:30pm
Hours of Operation
Monday to Friday, 10:00am-7:30pm.
English and French.
Patients 16 years of age or older who were recently discharged from a participating hospital, or who presented at the Emergency Department for mental health concerns.