Screening Process

While not all applicants will be selected for our volunteer training program, the Distress Centre of Ottawa and Region takes all submitted applications in consideration.  We ask that you please read the following step-by-step explanation of our screening and selection process prior to submitting your application.

Step One: Application Form and Police Records Check

The first step in our screening process is for you to complete the application form and return it to us.  Filling out our application form is lengthy so we ask that you set aside 30 to 60 minutes so you can take the time to complete it as thoroughly and honestly as possible.  Please note that there are no right or wrong answers to the questions on our application.  All submitted applications are considered strictly confidential.  As a condition of acceptance to our volunteer training program, you will be required to provide a copy of an updated Police Records Check to be kept on file by the Distress Centre of Ottawa and Region.  All directors, staff and volunteers are required to provide an updated Police Records Check every two years.

Step Two: References

When we receive your application, more information will be sent to you by e-mail.  The 3 references you provided may be contacted by phone or e-mail.  We ask that you please notify your references prior to applying to ensure that they are comfortable with providing a reference on your behalf.  Your application will not be processed without the names and coordinates of 3 references.

Please note that we cannot accept references from family members and/or partners/spouses.

Step Three: Attend the Pre-Training Orientation Meeting

Once your application has been accepted, we have spoken with your 3 references and received your updated Police Records Check, you are required to attend our Pre-Training Orientation Meeting.  Here, you will join a group of approximately twelve other applicants for a two-hour evening meeting to learn more about the Distress Centre of Ottawa and Region.  This meeting is an information session including a questions & answers session.

Step Four: Completion of Training Program

And to conclude, you will be required to attend 2 observation shifts (4 hours per shift) where you will be paired with a veteran volunteer, first to listen to the Crisis Line Responder answering calls and demonstrating the use of the Centre’s technology and, second, to answer calls for help and work with the new technology.

Please Note: 
The Distress Centre of Ottawa and Region respects your privacy.  We are committed to protecting your personal information and adhere to all legislative requirements with respect to your personal privacy.  While applicants may be screened out at any point of our process, you are also in no way obligated to make a commitment to the Distress Centre until acceptance into our training program.