Skip to content

Distress Centre Workshops

Our workshops are second to none, and are beneficial to any group, business, school or staff!

Professional staff interacting with the public must be skilled at answering questions and delivering messages based on established policies. To be truly successful, staff must learn to combine technical skills with an ability to listen and respond to clients’ concerns in ways that meet a client’s diverse needs and expectations. Our workshops can help you with this!

"I found everything about the workshop useful!  I really enjoyed both the course material and the engaging presentation style.  I liked the format of first evaluating different techniques and then putting them into practice with scenarios."

-Workshop Attendee 2016

Workshop A

Active Listening and Communication

Discover key listening skills that can help front-line staff communicate more effectively and learn to recognize and understand each client’s diverse needs.

Workshop B

Empathic Assertiveness: Dealing with Challenging Behaviour

This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive.  The session seeks to explore strategies which will help staff address challenging behaviours both assertively and empathically.

How much do workshops cost?

Half-Day Sessions:  $800

Full-Day Sessions:  $1,500

*Are you a not-for-profit organization?  Ask about our NFP rates!

Choose one, or mix and match the sessions to meet the unique training needs of your professional environment! Fill out our online request form to get started!

Interested in Learning More About Our Workshops?
Please fill out the form below to get started!


Sign up to our newsletter

Receive quarterly updates from the Distress Centre!
Something went wrong. Please check your entries and try again.

Shop Our Online Store

You can help support our great cause by purchasing items available from our online store!

Turn your car into a donation!

Your old beat up car is worth money.  Don't believe me?  Donate a Car Canada says it is!  In fact, they accept most vehicles including but not limited to cars, trucks, vans, SUV’s, trailers, RV’s and boats.

Did Someone Say Chocolate? are awesome! At our Chocolate Affair Gala on Saturday, May 11th, you helped us to raise $33,642 for our crisis and support line services! We couldn’t have done it without you, our vendors, and sponsors.To anyone who supported in their own way, a million thank you’s!

Host a fundraising event

Whether it's your school, work or just on your own, hosting your fundraising event is an excellent way to support the Distress Centre of Ottawa & Region. These benefits are two-fold: not only do you raise much needed funds to donate, you also increase the awareness of the Distress Centre and its services as well!

I want to make a difference!

If you want to make a difference in the lives of others in our community, you've come to the right place.  Our 24/7 services are available to those who need someone to turn to in times of distress or crisis, and we simply have the best volunteers on our phone lines!

Donate Through Canada Helps

CanadaHelps is your one-stop shop for supporting any registered Canadian charity.

Scroll To Top