Our phone lines operate 24 hours a day, 7 days a week - and we truly mean that!  Regardless of the day or time, we're here.  People of all ages, races, gender, ability and social-economic groups call our confidential service, trusting that we'll always be here.  You talk.  We'll listen. That's a 24/7 promise.

The Distress Centre is here for you!

It may be that you found your way to our website through a search, a referral, or you've heard or seen an ad that peaked your interest, it may be that you're looking for someone to talk to - someone who is unbiased and non-judgmental and who will listen to you.

If this is the case, know that that we are here for you.  Please take a moment to read about the various services offered by the Distress Centre, to choose which is the best option for you.

How do I know if I'm in distress or in crisis? Who do I call?

Distress Line

The Distress Line / Help Line services provide

  • Emotional support and encouragement
  • Crisis management and intervention
  • Suicide risk assessment and prevention
  • Community resource/referral information

People call and chat for many different reasons.  Whatever is affecting your day, or your life, we are here to provide you with support and be there at any time of day or night. 

Distress Line Regions

Crisis Line

The Crisis Line services are for people experiencing

  • situational crisis

  • psychosis or suicidal behaviour

  • severe depression or anxiety or suicidal behaviour

Individuals, families or concerned friends may call the Crisis Line where our Crisis Line Responders will assess each situation, offer support and, if required, connect you with the appropriate Crisis Team in your area.

Crisis Line Regions

Who calls the Distress Centre?

You do!  As does your family, your friend, your colleague, your neighbour, the person sitting next to you in the movie theatre, the stranger sitting across from you on the bus, the kid in your university class, your former teacher, the person you see on television – everyone counts on us during challenging times. The need may not be here today or tomorrow, but being available for our community when they need us most is our main priority. Our phones are answered by a supportive and caring individual, ready to listen and support. People of all ages, races, genders and social economic groups use our confidential services, and you can too.

DCOR is committed to providing fully accessible telephone service to its clients through the distress/crisis lines and to the public in general through its office lines. Staff and volunteers will be trained to communicate by telephone in clear and plain language, speaking clearly. Where appropriate, clients and the public in general will be offered the Bell Relay Service through which people who are deaf, deafened or hard of hearing or those with speech disabilities can communicate.

24/7 services available


Calls answered in 2022

Unbiased & non-judgmental support


years supporting the community

Ready to help


volunteers here to listen

Did You Know?

1 in 5 Canadians experiences struggles with mental health at some point in their lives. We have an incredible database of over 4000 resources in our community, in our province and across Canada. Whether you are looking for a support group, an AA meeting, a place to escape from an abusive situation, or you're calling on behalf of someone else, we will search our database to provide you with as many options as possible.

Having a hard time coping?

It's okay to not be okay.  We're here for you.

Click the button to call us at 613-238-3311.