Professional staff interacting with the public must be skilled at answering questions and delivering messages based on established policies. To be truly successful, staff must learn to combine technical skills with an ability to listen and respond to clients’ concerns in ways that meet a client’s diverse needs and expectations. Our workshops can help you with this!
"I found everything about the workshop useful! I really enjoyed both the course material and the engaging presentation style. I liked the format of first evaluating different techniques and then putting them into practice with scenarios."
-Workshop Attendee 2016
Workshop A
Active Listening and Communication
Discover key listening skills that can help front-line staff communicate more effectively and learn to recognize and understand each client’s diverse needs.
Workshop B
Empathic Assertiveness: Dealing with Challenging Behaviour
This session is ideal for professionals who may be interacting with clients or other staff who are upset, angry or at times abusive. The session seeks to explore strategies which will help staff address challenging behaviours both assertively and empathically.
How much do workshops cost?
Half-Day Sessions: $1,000
Full-Day Sessions: $1,800
*Are you a not-for-profit organization? Ask about our NFP rates!
Choose one, or mix and match the sessions to meet the unique training needs of your professional environment! Fill out our online request form to get started!